Application Support Analyst (salesforce Admin), Philippines

Philippines, Philippines, Philippines
Last update 2024-02-28
Expires 2024-03-28
ID #1990102000
Application Support Analyst (salesforce Admin), Philippines
Philippines, Philippines, Philippines,
Modified January 10, 2024


About the Role In the Application Support Analyst role, you will fulfill an important role in providing application support to our Manilla office.

You will help end-users across all teams with troubleshooting, updating required software components, and providing application support for our suite of internal tools.

You are technical, a problem solver, and always looking for ways to help the members of our Thumbtack teams. Responsibilities Take ownership of global helpdesk tickets Familiar with the following systems, Salesforce, Genesys, Qualtrics, Omni Channel (proprietary tool native to Salesforce)Help agents problem solve and find solutions to issues they have Communicate any updates or major changes to our global employees Ability to notice trends in support needs Work with the team in North America to provide feedback and suggestions to improve tools our global teams use What you’ll need If you don't think you meet all of the criteria below but still are interested in the job, please apply.

Nobody checks every box, and we're looking for someone excited to join the team.

Min 1 year experience working in a help desk environment in a global capacity Experience in Salesforce Administration and telephony systems (e.g., Genesys)Open-minded, critical problem solver Available to work at least 40 hours per week (following US hours)Nice to have: Salesforce Admin certification Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model.

#LI-Remote Benefits & Perks Virtual-first working model coupled with in-person events20 company-wide holidays including a week-long end-of-year company shutdown Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila Stipends for remote work support, home office set-up and Thumbtack services (North America) Wi Fi reimbursements Cell phone reimbursements (North America) Employee Assistance Program for mental health and well-being Learn

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Application support analyst (salesforce admin)

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