Consumer Concierge (inbound & Outbound Calling), Philippines

Philippines, Philippines, Philippines
Last update 2024-02-21
Expires 2024-03-21
ID #1898060066
Consumer Concierge (inbound & Outbound Calling), Philippines
Philippines, Philippines, Philippines,
Modified October 26, 2023


Job Summary You will be one of the rockstar members in our consumer services team responsible for conducting concierge calls and provider-matching calls to clients with service requirements. This is a work from home position. Night Shift hours. Monday-Friday, Do you have more than 1 year experience making outbound calls - including appointment setting? Do you have reliable internet, good computer specs and a quiet environment to be able to make high quality calls? Are you a responsible person that can be trusted to work remotely? Can you handle night shift hours? Are you someone with a great attitude with a proven history of hitting KPI's? Duties and Responsibilities Understand the project procedures and processes on how we engage and provide value to clients. Familiar with simple provider data research. Engage clients in phone conversations as their executive assistants. They should be able to hold phone conversations that sound casual yet professional. Assess conversations and calibrate on scoring each conversation. Document conversations with precision and with sufficient clarity. Send feedback to clients through crafted SMS and emails. Keep up with numerous changes in the workplace including but not limited to processes, goals, and requirements, and still meet project expectations Highly motivated and process oriented and driven to meet deadlines and goals Proven track record of initiative-building and implementation Keep track of personal productivity and is able to work independently with minimal supervision. Requirements: Has proficient to advanced written and verbal communication skills BPO Customer Service Agent Profile preferred. Has at least 1-year BPO experience, preferably in a work from home environment Has keen attention to detail and has familiarity with the use of several remote work tools. Has the proven ability to multitask and think outside the box. Has system requirements as mandated by the project   WHO WE ARE At Expertise, we strive to support the best providers in their efforts to serve their local communities. We stand behind every recommendation and we celebrate every happy customer. With over 400,000 providers across more than 200 different industries, we dive deep into figuring out what makes each provider the best in their area of expertise and how to help the reader find the right professional for them. We’re a small and mighty team based in Los Angeles (Encino), CA, and are venture-backed. Since 2016 we have built a website that services over 9 million annual visitors and connects them with thousands of local professionals. Powered by JazzHR

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Consumer concierge (inbound & outbound calling)
Work from home:

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