As a member of the Customer Success team supporting customers across the United States, this position will assist with identifying business, technical, and analytical requirements on various projects.

You will perform project-related tasks, including documenting customer requirements, maintaining project documentation, and installing and configuring the Scer IS ETCETERA software application and Microsoft software.

You will interact with customers on a regular basis with limited supervision, solve most customer issues without additional assistance, and provide training and support.

KEY RESPONSIBILITIES ● Assists with the identification and documentation of business and technical needs and objectives.

● Install and configure Scer IS ETCETERA software.

● Create user documentation, instructions, and procedures.

● Assist with training on the administration and use of the solution.

● Participate in the technical support queue to resolve customer issues and answer their questions.

● Participate in customer project calls and act as a subject matter expert on Scer IS solutions.

● Assist with the design of new Scer IS solutions of medium complexity.

● Assist Sales with designing demos and act as a subject matter expert on sales calls.

Requirements TECHNICAL SKILLS: ● Microsoft Office Professional (Word, Excel, Power Point, One Note, Outlook) ● HTML, CSS, Java Script ● Microsoft Server OS Installation, permissions, security policies, domains, IIS, COM, Windows Services, Troubleshooting with the event viewer, ODBC ● Microsoft SQL Server Installation, security, database maintenance, configuration manager, licensing, SSIS, SSRS Benefits HMO with 1 free dependent upon hire Life Insurance 20 PTO credits annually VL and SL cash conversion Annual Performance-Based Merit Increases and Employee Recognition Great Company Culture Career Growth and Learning Disclaimer: This job posting is for potential client opportunities and is intended for candidate pooling purposes only.

By submitting your application, you are expressing interest in future positions with our clients.

This does not guarantee immediate employment or an offer for a specific role.