Key Responsibilities
1. Customer Engagement
*Act as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
*Assist customers in understanding products, services, payment terms, and account details.
*Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
2. Sales Support
*Promote company products and services during customer interactions to achieve sales targets.
*Identify potential sales opportunities and refer them to the sales team or Customer Management Officer.
*Provide information on promotions, discounts, and new offerings to customers.
3. Collection Activities
*Assist in the collection process by following up with customers on outstanding payments.
*Communicate payment schedules and provide support for payment-related queries.
*Maintain accurate records of payments and escalate overdue accounts to the relevant team or officer.
4. Documentation and Reporting
*Update and manage customer records in the database, ensuring accuracy and confidentiality.
*Prepare and submit reports on customer interactions, sales performance, and collection activities.
*Analyze data to provide insights into customer behavior and identify areas for improvement.
5. Compliance and Process Adherence
*Follow company policies and standard operating procedures in all customer interactions and transactions.
*Ensure compliance with regulatory standards and ethical guidelines in handling customer accounts.
*Report any irregularities or process issues to the Customer Management Officer or Area Manager.
6. Team Collaboration
*Work closely with the sales and collection teams to ensure smooth operations and customer satisfaction.
*Provide feedback and suggestions to improve customer management processes and service delivery.

Key Qualifications
* A graduate of 2-year course/ graduate of any Vocational course/ at least Senior Highschool Graduate
* With 1-2 years of experience in customer service, sales, or collections (entry-level candidates with strong interpersonal skills will also be considered).
* With Strong communication and interpersonal skills.
* With Basic knowledge of sales and collection processes.
* Proficient in using computer applications (e.g., MS Office, CRM tools).
* With good organizational and multitasking abilities.
* Customer-focused with a proactive approach to problem-solving.
* Detail-oriented with strong accuracy in handling data and transactions.
* With Ability to work collaboratively in a team-oriented environment.
* Adaptable in handling dynamic customer needs and operational challenges.
* Ethical and professional in all interactions and decisions.