Essential Responsibilities:
Ticket Resolution & User Support
Facilitating assignment and resolution of Service Now tickets and user support including but not limited to user access management, addressing issues from end users, technical support, and guidance.
Perform day-to-day Financial Systems operations (i.e. user account maintenance/loads, user security, etc.); supports complex and/or critical requests.
Provide user technical support across global organization as needed.
Effectively and professionally communicate with users to gather issue details and relay resolutions steps.
System Maintenance, Enhancements and Ad hoc
Provides technical assistance and troubleshooting either on standard processes/deliverables, or hyper care for issues encountered on supported system or processes.
Collaborates with internal IT and/or 3rd party vendor for any system enhancement, upgrade, or patches.
Supports UAT in collaboration with internal IT or 3rd party vendor.
Document system configuration, procedures and/or troubleshooting steps.
Support ad-hoc requests as appropriate, focusing on complex and/or critical requests.
Contribute in standardization and/or process improvement projects
Assist or lead process standardization initiatives for the Financial Systems
Maintain documentation of system processes, reports and system functionality.
Develop, implement and maintain standards and business rules for data quality maintenance and cleanup.
Conduct monthly business review with relevant stakeholders.
Coach and train team members i.e., process changes, newly absorbed tasks. and/or conduct system orientation.
Controls Compliance and Security Reviews
Conducting quarterly user access security reviews of the financial systems by performing central reviews ensuring that users have the appropriate permissions and privileges based on their roles. This involves adding, modifying, or revoking user access as needed.
Understand process controls and report observations to Financial Systems Lead.
Ensure adherence to SOX and IT Governance and compliance requirements on access provisioning and system configuration/enhancements.
Project Implementation / Process Transitions
Lead or assist Sr. Specialist/Team Lead on project implementation and/or process transition to ensure information accuracy.
Education and Experience
Bachelors degree in Accounting, Finance, Business Administration, Accounting Technology, Financial Information Systems or related fields
At least 3 years corporate accounting and/or financial analysis experience; understanding of accounting processes coupled with financial systems knowledge preferred.
Strong aptitude for applications and systems; experience in One Stream, Cadency, Blackline, Longview, Power BI and/or ticketing tools is an advantage
Proficient use of MS Office (expert in Excel) and knowledge of MS Power Platform and VBA is an advantage.
Knowledge on basic coding (Python, VB.net) is a plus.
With experience in Oracle system and other ERP systems is an advantage
Experience on working as a contributor on Project Implementation is an advantage.
Preferred Qualifications
Excellent interpersonal and communication skills, both written and oral
Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
Ability to meet deadlines and produce accurate results
High level of customer focus and ability to maintain a positive attitude at all times
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to prioritize and multi-task in a fast paced environment
Self-directed, positive and ethical role model able to work with minimal supervision
Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe
Dovers Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards
