We are looking to hire an ambitious IT Service Desk Analyst to join our high calibre team at UnitedHealth Group in Philippines.Growing your career as a Full Time IT Service Desk Analyst is an incredible opportunity to develop excellent skills.If you are strong in cooperation, critical thinking and have the right initiative for the job, then apply for the position of IT Service Desk Analyst at UnitedHealth Group today!Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees Primary Responsibilities: Understand technology functionality, standard operating procedures, common issues, and solutions Maintain up-to-date knowledge about deployed technologies and how they affect the business Empathize with end-user needs and provide technology guidance Stay current on technology trends Provide reliable and consistent service Act as advocate for customer Anticipate, identify, and address needs Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 2+ years of experience in a Customer Service Support or IT Service Desk environment In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems Basic knowledge of theories, practices and procedures in a function or skill Proven ability to perform routine or structured work Proven ability to responds to routine or standard requests Proven ability to use existing procedures and facts to solve routine problems or conduct routine analyses Proven ability to depend on others for instruction, guidance, or direction Personal Attributes: Good understanding of the organization's goals and objectives Able to conduct research into security issues and products as required Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Ability to present ideas in a friendly manner Solid interpersonal, written, and oral communication skills Solid stakeholder service orientation Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Global Solutions (Philippines) Inc. All rights reserved. Benefits of working as a IT Service Desk Analyst in Philippines:? Learning opportunities? Advancement opportunities? Advantageous package