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It Helpdesk Support 2, Philippines

Philippines, Philippines, Philippines
Last update 2024-05-23
Expires 2024-05-23
ID #2129761157
It Helpdesk Support 2, Philippines
Philippines, Philippines, Philippines,
Modified April 24, 2024


Job Description Get Wired In: Join Our International Client and Elevate Your IT Game! Embark on an incredible journey without leaving the country! Thrive in the dynamic IT services industry as an IT Helpdesk Support 2.

Join a team where you can make your mark internationally, delivering exceptional support while working from the comfort of your home.

Fuel your passion for technology and customer service in this unparalleled opportunity.

In this role, you'll respond to tech inquiries via various channels, inform customers about IT products and services, and guide them through troubleshooting processes with patience and expertise.

Employment Type: Full-time Shift: Day Shift, Mon - Fri 7 AM - 4 PM Work Setup: Permanent WFH Skills to Propel Your IT Odyssey: Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems and experience in troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanor with a great aptitude for listening Strong verbal and written communication skills Commitment to providing exceptional customer service Passion for problem-solving and customer service Tech-savvy, with experience working in a tech-related field Ability to diagnose and resolve a variety of technical issues Team-oriented mindset with an openness to constructive feedback Eagerness to learn new technologies and systems Charting Courses Through IT Challenges Respond to tech inquiries via email, through online chats, over the phone, or in person Inform customers about IT products and services Walk customers step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team members Treasure Trove of Rewards for IT Explorers! HMO coverage Permanent WFH arrangement Competitive salary package Day shift schedule Above-market salary package Standard government and Emapta benefits 20 days annual leave (5 convertible to cash) Career growth opportunities Diverse and supportive work environment Infotek: Your Gateway to IT Adventure and Innovation! Our client, Infotek, stands at the forefront of the IT industry, offering cutting-edge solutions tailored to businesses across various sectors.

With a steadfast commitment to innovation and reliability, Infotek empowers its clientele to reach their objectives efficiently and cost-effectively.

Specializing in comprehensive IT management, including hardware procurement, upgrades, and software installations, Infotek ensures seamless operations for its customers.

Moreover, Infotek distinguishes itself as a premier provider of data security and backup solutions, safeguarding businesses against the ever-evolving threats of cyberattacks, natural disasters, and human errors.

By prioritizing the protection of valuable data assets, our client reinforces trust and confidence among its diverse clientele.

Joining the team at Infotek means becoming part of a dynamic environment where expertise meets innovation, and where employees are integral to delivering exceptional IT solutions that drive business success.

Who are we Discover a world of possibilities at Emapta , where your career takes flight in stability and growth.

Join a team that thrives on camaraderie, supporting each other to achieve excellence together.

Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment.

Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development.

We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for.

Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips.

Apply now and create a better future with us.

#Emapta Experience

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It helpdesk support 2

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