Service Reliability Engineer (Multiple locations)4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Jobgether Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Service Reliability Engineer in Singapore, Philippines, Vietnam, India, or Malaysia. As a Service Reliability Engineer, your primary mission is to ensure the stability, performance, and scalability of the company's systems and services. You will serve as the highest level of technical escalation within the support team, working closely with product, tech, and data teams to resolve complex issues. Your role involves providing technical support, troubleshooting, resolving system issues, and contributing to continuous improvement efforts. You will help ensure minimal downtime, a seamless customer experience, and drive innovation across the organization. Accountabilities: Serve as the highest level of technical escalation for complex technical issues that cannot be resolved by frontline support Collaborate with product, tech, and data teams to reproduce and resolve issues effectively Provide technical support via channels like Zendesk, JIRA, and phone to both internal stakeholders and external clients Troubleshoot and resolve issues in cloud infrastructure, servers, and databases, ensuring consistent service availability Update internal systems and knowledge bases, contributing to improved self-service and support workflows Develop and deploy code fixes to enhance system functionality and address technical issues Maintain high standards of service reliability and performance across all systems Requirements: A strong academic foundation, ideally from reputable universities At least 5 years of experience as a Software Engineer with a proven track record of resolving complex system issues Familiarity with Java Script tech stack (Node, Nest JS, React, Vue) and experience working with Mongo DB, Postgre SQL, and My SQLExpertise in working with cloud platforms such as AWS and proficiency in Bitbucket and Git Hub (CI/CD processes)Strong analytical skills and attention to detail with the ability to diagnose and solve complex technical problems Experience in providing customer-facing technical support and exhibiting customer attentiveness Proficiency in reading logs, especially using tools like Splunk, and an understanding of load testing tools A collaborative mindset, with the ability to work effectively in cross-functional teams and drive outcomes in a fast-paced environment Benefits: Flexible remote/hybrid work arrangements Competitive salary and performance bonuses Generous paid time off and holidays Health and wellness benefits Professional development opportunities Employee stock options and profit-sharing Access to an inclusive and diverse work culture with a focus on work-life balance Jobgether hiring process disclaimer This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and Linked In profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round. If you are among the top 5 candidates, you will be notified within 7 days. If you do not receive feedback after 7 days, it means you were not selected. However, we may consider your profile for other similar opportunities that better match your experience. Thank you for your interest!Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Non-profit Organizations and Primary and Secondary Education
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