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Customer Service Representative- Us Telco Account

Last update 2024-06-15
Expires 2024-06-14
ID #2125231955
Free
Customer Service Representative- Us Telco Account
Philippines, Iloilo, Iloilo,
Modified April 20, 2024

Description

We're looking for a dynamic Customer Service Representative to handle customer inquiries, complaints, order processing, and modifications across different communication channels. The ideal candidate should stay calm in challenging situations and have a good computer background.

Requirements:

-High school diploma, general education degree, or equivalent
-Ability to remain composed when dealing with stressed or upset customers
-Proficient in computer usage
-Previous experience in customer support roles

Responsibilities:

-Maintain a positive and professional attitude while assisting customers.
-Respond promptly to customer inquiries through various communication channels.
-Effectively communicate with customers and demonstrate proficiency.
-Address and resolve customer complaints in a timely manner.
-Gain in-depth knowledge of our products for accurate customer assistance.
-Process orders, forms, applications, and requests with attention to detail.
-Keep thorough records of customer interactions, transactions, and feedback.
-Collaborate with colleagues as needed.
-Provide constructive feedback to improve customer service efficiency.
-Ensure overall customer satisfaction by delivering exceptional support.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service representative- us telco account

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