Platform Configuration Engineer, Manila

Last update 2024-07-14
Expires 2024-08-14
ID #1796886765
Platform Configuration Engineer, Manila
Philippines, Metro Manila, Manila,
Modified August 16, 2023


Responsibilities: Configure VCC application according to specifications provided by Five9 Business Analyst while following best practice guidelinesReview design and evaluate the efficiency of the recommended designRecommend best practices should alternative design be more automated/efficient/productiveConfigure according to best practice guidelinesTroubleshoot software solutions in a wide array of configurations and customer environmentsThoroughly test configuration before declaring configuration to be completeProvide customized training to ensure customers have a thorough understanding of these solutions.Work on multiple Implementation projects simultaneouslyAttend customer calls as required by Program ManagerEffectively communicate plans, progress and status to both internal and Customer stakeholders.Continually seek opportunities to identify best practices that can be leveraged by peers for future configuration projects and contribute to internal “Best Practices Library”Work on special projects as needed Key Skills: Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneouslyAbility to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situationsPrioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environmentMust be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperativeAble to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate othersWorking knowledge on Java and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VR and Call Center practicesMust be strategic thinker; able to understand the ‘Big-Picture”; able to think quickly and adeptly while solving complex problemsWilling to work a permanent night shift schedule Key Requirements: Minimum of 2 years’ experience in Implementation (Professional Services) and/or configuration experience in a Cloud computing or telephony environmentExcellent verbal and written communication skills (English)Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practicesExperience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferredStrong knowledge of CRM and Lead Management solutions (Salesforce, RingCentral, Siebel, NetSuite, RightNow, Velocify and/or LeadMailbox) is desired.Self-starter, possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.BA/BS or equivalent experience. Company Benefits: Company stocksAnnual merit increase based on performance15% night shift differential payPaid Leave with Cash ConversionHMO with free dependentsRetirement PlanLife Insurance While on work from home setup: Internet and meal allowance are providedEmployee Assistance Program for mental and social well-beingGovernment-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Platform configuration engineer
Work from home:

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