Employment TypePermanentClosing Date22 Sept 2023 11:59pmJob TitleData Analytics & Management - Chapter Lead (Manager Level)Job SummaryJob DescriptionWe're Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work.Here’s what you can expect from usFlexible working. Wherever you live, choose where, when, and how you work so you can be at your best.Pay for performance. We recognise outstanding contributions through our generous incentive programs.Parental LeaveUnlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and master’s programs.Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.Make a differenceAs part of Global Business Services, your mission will be to bring together and simplify customer services operations and internal support services. Deliver great experiences, simplify and innovate, and drive profitability across a global operating footprint.About the roleAs a Data Analytics & Management – Chapter Lead, your role is two-fold where you will combine your deep expertise in Data Analytics & Management with people leadership. Through your passion for leadership you connect, engage, and develop your chapter members so they deliver value aligned to Telstra’s strategic roadmap.Through your mission work, you directly shape the design, implementation and delivery of strategic data programs that leverage insights and advanced analytics to drive improved service performance, business insights and customer experiences.The role will be reporting in Makati City, Metro Manila and will be on a hybrid work environment.Key ResponsibilitiesModelling a culture of collaboration and continuous learning to support development of domain and interpersonal capability within the Chapter.Coaching and developing chapter members within Data Analytics & Management to enable them to deliver high quality analytics data structures, providing support and feedback along the way.Building strong, trusting relationships within teams that enable a high performing team culture aligned to living our valuesProviding clarity on performance, behavioural goals and expectations to your chapter team to ensure that they can contribute to both mission and chapter activityActively maintaining a talent pipeline for the chapter to ensure that workforce strategy objectives are achieved.Managing resource allocation, including recruitment and/or selection, to ensure capability required is available and resourcing issues are mitigated, in collaboration with Group Owners.Applying commercial acumen to ensure chapter and resourcing priorities are achieved within allocated budget targets.Collaborating with Chapter Area Lead and other Chapter Leads to determine and implement tools/common practices to be used by Chapter MembersProviding clarity to chapter members on current and future capability requirements to enable them to own and drive their development so they can continually grow and add value in different ways.Using timely feedback conversations to inspire chapter member performance and the achievement of challenging goalsActing as a champion and exemplifying the ways of working mindsets and practices for all teams in which you participateIdentifying opportunities to innovate and create new Data Analytics & Management practices/approaches to improve efficiency and effectiveness Data Analytics & Management – Mission AllocationGenerate action and insights from data, connecting high value data sets, advanced analytics and architecture for internal and external customersDeliver end-to-end data analytics solutions to improve operational efficiency and outcomesTranslate the business needs into actionable solutions, applying commercial and business lens to enable decision-making and resolve problemsVisualise data to create a story for the business which identifies opportunities, risks and maximises performance for business areasArticulate to the business the value of data analytics and encourage the business to use predictive analytics and data solutions to obtain a commercial advantageAnticipate potential issues before they arise and develop mitigating actions to address and communicate to the team and relevant stakeholdersBuild, automate and maintain complex analytics and data queries which compile relevant data on performance and cost strategy analysisDevelop data management capabilities and appropriate solutions to ensure data quality, alignment and risk management strategies are in place to support ongoing management of data.Determine and articulate the business and customer impacts resulting from changes or improvements in data management approaches to facilitate support from key stakeholders and justify investmentsSupport data governance through the implementation of business processes and management guidelines which can include strategies for effective storage, sharing and utilisation across the enterpriseStay up to date on innovative and emerging data analytics and management practices and consider how it can be implemented in Telstra to enhance current processes and systemsAbout YouWe're looking for someone who has experience in:Expertise in PowerBI or similar platforms (e.g., Tableau)Strong understanding of Data, Reporting and Analytics practicesStrong People Management experienceStrong stakeholder engagement skillsAgile methodologiesCritical and continuous learningGood communicationIf you are looking to take the next step in your career, we want to hear from you!-------------------------------------We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process.