When our behaviors and ways of working consistently reflect our values.

We see the five habits in action.

Being Respectful, Being Responsive, Always Communicating, Demonstrating Stewardship, Building Trust The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Ideal Profile QUALIFICATIONS: At least High School Graduate with 2 years TSR experience or 1 year Global ITSD Experience Amenable to START ASAPAmenable to WORK ONSITE in QCBENEFITS:26,000 Salary Package (experience base)20% Night Diff HMO Day 1 & Life Insurance Performance-based incentives OT Pay13th Month Pay What's on Offer?Work within a company with a solid track record of success Great work environment Attractive salary & benefits