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Platform Configuration Engineer, Philippines
Free
Platform Configuration Engineer, Philippines
Philippines, Metro Manila, Philippines,
Modified February 23, 2025
Description
Responsibilities: Configure VCC application according to specifications provided by Five9 Business Analyst while following best practice guidelines Review design and evaluate the efficiency of the recommended design Recommend best practices should alternative design be more automated/efficient/productive Configure according to best practice guidelines Troubleshoot software solutions in a wide array of configurations and customer environments Thoroughly test configuration before declaring configuration to be complete Provide customized training to ensure customers have a thorough understanding of these solutions. Work on multiple Implementation projects simultaneously Attend customer calls as required by Program Manager Effectively communicate plans, progress and status to both internal and Customer stakeholders. Continually seek opportunities to identify best practices that can be leveraged by peers for future configuration projects and contribute to internal “Best Practices Library” Work on special projects as needed Key Skills: Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others Working knowledge on Java and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, Vo IP, IVR/VR and Call Center practices Must be strategic thinker; able to understand the ‘Big-Picture”; able to think quickly and adeptly while solving complex problems Willing to work a permanent night shift schedule Key Requirements: Minimum of 2 years’ experience in Implementation (Professional Services) and/or configuration experience in a Cloud computing or telephony environment Excellent verbal and written communication skills (English) Strong knowledge of Internet technology, hosted solutions (Saa S), Vo IP, IVR, and Call Center skills/practices Experience with implementing TDM and/or Vo IP Call Center solutions (Genesys, Avaya, Cisco, Aspect, Live Ops, Contactual, In Contact, Interactive Intelligence and/or Cosmo Com) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred Strong knowledge of CRM and Lead Management solutions (Salesforce, Ring Central, Siebel, Net Suite, Right Now, Velocify and/or Lead Mailbox) is desired. Self-starter, possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction. BA/BS or equivalent experience. Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, Phil Health, Pag IBIG, 13th month pay, Solo parent leave, Special leave for women)
Job details:
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Employer's info
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. The award-winning Five9 Virtual Call Center and Predictive Dialer serve inbound and outbound call center operations of all sizes.
Customers across all industries and on five continents profit from Five9’s reliable, robust call center solutions that are fast, easy, and affordable to deploy.
The company was founded in 2001 and is headquartered in Pleasanton, California.
For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCenterSoftware
Specialties
on-demand call center software,
IVR with speech recognition,
predictive dialer
