We're JTI, Japan Tobacco International, and we believe in freedom. We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating and creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries, and how we've grown from 40 to 4,000+ employees in the Philippines since 2009. But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend , and why we've been recognized as INVESTORS IN PEOPLE in the Philippines It's the perfect moment for you to #JoinTheIdea. We're opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe. Department: ServiceNow Delivery Center Location: Manila Role: Permanent ServiceNow Development Manager What this position is about? The ServiceNow Development Manager will be responsible for the ServiceNow platform governance and architecture, definition of global ServiceNow Platform standards and guidelines, performing architecture design reviews and advisory for major ServiceNow projects. What will you do? Architecture design reviews and advisory for ServiceNow projects to ensure adherence to the standards by all ServiceNow developers Lead/participate in the assessment of new solutions, technologies, standards, and frameworks Lead / coordinate cross-platform operations (overall Landscape management and usage monitoring, supervise upgrades/cloning, house-keeping activities, HI tickets, audits) Proactively analyze technology trends & JTI business demand to identify upcoming opportunities Maintain a high level of expertise through learning, conferences, customer focus groups, etc. Continuously improve and promote the JTI ServiceNow application life cycle management tools and principles (DevOps, Agile Delivery), promote and govern the Citizen development practices within the ServiceNow platform. Who are we looking for? You have a University Degree, preferably in IT 3+ years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers Expert knowledge of ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, scripting Strong experience in ServiceNow Platform Governance and administration, DevOps and integration technologies Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects Excellent interpersonal and strong presentation skills, ability to build strong relationships with key stakeholders Fluent in English Open to candidates outside NCR What's in it for you? On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally Wide variety of projects and tasks, ambitious goals and independence in achieving them Dynamic and innovative spirit with a constant quest to do things better Flexi working hours Modern office in a convenient location in McKinley West, Taguig Medical insurance upon hiring, with dependent coverage and medicine allowance Receive cash allowances such as meal and transport allowance Have access to over 200 company training Be part of a truly international and diverse company with over 40,000 employees in 130 countries. Experience the culture of an Investors in People certified company Find out why 9 out of 10 employees recommend us to a friend. Understand why 9 out of 10 employees say they feel free to be themselves What are the next steps - Recruitment Process: Thank you very much for applying! We will make sure to provide feedback on your application within 2 weeks after the application deadline.