We're JTI, Japan Tobacco International, and we believe in freedom. We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating and creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries, and how we've grown from 40 to 4,000+ employees in the Philippines since 2009. But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend, and why we've been recognized as INVESTORS IN PEOPLE in the Philippines It's the perfect moment for you to #JoinTheIdea. We're opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe. ServiceNow Platform Architecture & Operations Manager What's this position about? The ServiceNow Platform Architecture & Operations Manager is a global strategic position in the Global Development Center, responsible for the ServiceNow platform governance and architecture, definition of global ServiceNow Platform standards and guidelines, performing architecture design reviews and advisory for major ServiceNow projects. What you will do? Define ServiceNow Platform architecture and development standards, including Integration, User experience and Platform security standards, upgrade strategy, DevOps and agile ways of working etc. Architecture design reviews and advisory for major ServiceNow projects to ensure adherence to the standards by all ServiceNow developersLead / coordinate cross-platform operations (overall Landscape management and usage monitoring, supervise upgrades/cloning, house-keeping activities, HI tickets, audits)Proactively analyze technology trends & JTI business demand to identify upcoming opportunitiesMaintain a high level of expertise through learning, conferences, customer focus groups, etc.Lead/participate in the assessment of new solutions, technologies, standards, and frameworksEnsure that the introduction of new standards and solutions is in line with the JTI strategy and with the existing standardsContinuously improve and promote the JTI ServiceNow application life cycle management tools and principles (DevOps, Agile Delivery), promote and govern the Citizen development practices within the ServiceNow platform. Who are we looking for? University degree in IT or equivalent 5+ years of IT working experience in multinational companies 4+ years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutoversStrong experience in ServiceNow Platform Governance and administration, DevOps and integration technologiesGood understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projectsGood understanding of solution architecture concepts, standards, and patterns, experience in the technology selection process Good understanding of technology trends like cloud, analytics, mobility, integration, big data, security, etc. Team leader experience is a big plusExcellent interpersonal communication, negotiation, and presentation skills, ability to build strong relationships with key stakeholders and to challenge status-quoAbility to deliver on time, follow-up promptly on any issues and/or risks identifiedFluent English written and spoken What 's in it for you? Work in a brand-new office located in BGC McKinley WestBe covered with medical insurance upon hiring, with dependent coverage and medicine allowanceReceive cash allowances such as meal and transport allowanceFlexible working arrangementsHave access to over 200 company trainingBe part of a truly international and diverse company with over 40,000 employees in 130 countries.Experience the culture of an Investors in People certified companyFind out why 9 out of 10 employees recommend us to a friend.Understand why 9 out of 10 employees say they feel free to be themselves What are the next steps? Thank you for applying! We will make sure that you will receive a feedback within the next two weeks. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.