We are hiring an experienced US Pension Outsourcing Team Leader to join our diverse team at Wilis Towers Watson in Manila.Growing your career as a Full Time US Pension Outsourcing Team Leader is an amazing opportunity to develop relevant skills.If you are strong in creativity, persuasion and have the right initiative for the job, then apply for the position of US Pension Outsourcing Team Leader at Wilis Towers Watson today!The RoleKey MetricsQuality, Efficiency, SLA, and Utilization Stakeholders' Feedback Adoption of standard tools and processes Excellence and ISO measures Staff Retention Some of your responsibilities include:Primarily responsible for daily staffing and workload management. Act as an SME on critical areas of work performed by the team. Be the primary client-team POC for first-level escalations. Partner with Managers and Client Team POC's to achieve team utilization goals. Oversee team performance against established quality, security, efficiency, and client delivery standards. Partner with leadership in identifying and mitigating risks related to these standards. Expected to spend 50% of productive time on client billable work. Drive team development and career planning for individual team members. Execute strategic staffing plans and identify career development opportunities for team members Manage performance issues. Provide timely constructive feedback. Sustain a high level of team engagement. Champion and advocate an atmosphere that will support employee retention. Be a role model of WTW's core values. Ensure that work delivery consistently follows established standards and that the team functions under the highest level of quality and operational excellence. Ensure teams are complying with Excellence, ISO policies, and procedures. Effectively and proactively communicate project status and other reports to leadership and client team stakeholders. Drive consistency of team methodology, process, and deliverables. Contribute tothe establishment of best practices consistent with industry standards The RequirementsHas at least 2 years of work experience supervising individual contributors Has knowledge of capacity management Has knowledge of quality management and performance management Experienced working in an environment with established metrics Strong analytical and problem-solving skills Strong knowledge of Microsoft Office tools including Outlook, Excel, and Word. Professional and responsible approach to work, stakeholders, and colleagues Able to manage time well and can work independently Strong oral and written communication skills Ability to complete multiple projects within established deadlines. Has knowledge of benefits administration, plan administration, or insurance processing Project Management or Lean Six Sigma certification is an advantage Experience managing team process improvement projects is an advantage Experience working with US counterparts preferred College degree holder Work from Mondays to Fridays WTW is an Equal Opportunity EmployerBenefits of working as a US Pension Outsourcing Team Leader in Manila:? Learning opportunities? Opportunities to grow? Advantageous package