Job Title: Service Now Developer (Service Now Architects, SMEs)
Location: Taguig
Remote Type: Hybrid

Job Description:
We are looking for experienced Service Now Developers, Architects, and SMEs to join our dynamic team. This role requires expertise in designing, building, and implementing Service Now solutions that drive business value and efficiency. If you have a strong technical background and a passion for automation, innovation, and problem-solving, this opportunity is for you!

Key Responsibilities:
Provide functional and technical expertise to analyze, define, and implement Service Now products or applications.
Lead impact assessment efforts to estimate and propose solutions for client work requests.
Design, build, and configure Service Now applications while ensuring best practices and scalability.
Work in an agile environment to deliver value across Service Now projects of varying scope and complexity.
Apply innovative automation techniques to optimize processes.
Ensure timely delivery of outputs in accordance with project milestones and specifications.
Utilize a combination of business acumen, analytics, and programming skills to develop and support Service Now applications.
Develop Service Now application code, translating user requirements into testable and functional products.
Implement, test, and deploy Service Now solutions using best-practice software engineering and ITIL methodologies.
Troubleshoot and resolve issues within various Service Now platform components.
Conduct thorough impact analysis and testing for Service Now platform upgrades and patches.
Proactively identify risks and issues, providing recommended solutions and mitigation strategies.
Ensure compliance with documentation and deliverable standards.


What’s in it for you?
Be part of a diverse and global team dedicated to pushing the boundaries of business capabilities with Service Now.
Work on meaningful and innovative projects across Service Now domains, including IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Security Operations (Sec Ops), and more.
Gain continuous learning and growth opportunities, supported by certifications and exposure to cutting-edge technology.
Required Skills & Experience:
Minimum of 4 years of experience in Service Now development or architecture.
Expertise in Service Now product lines, including but not limited to ITSM, ITOM, Sec Ops, IRM, ITAM, HRSD, CSM, and SPM.
Strong ability to design and implement solutions leveraging the Service Now platform.


Nice-to-Have Skills:
Certifications: Any Service Now certification and/or ITIL knowledge/certification.
Technical Background: Experience in system engineering, automation, or full-stack development.
Methodologies: Familiarity with Agile/Scrum methodologies and experience with Gen AI.
Opportunities for Upskilling:
For those interested in upskilling on the Service Now platform, experience in the following areas is beneficial:
Java Script or similar scripting languages, and web-based development.
Modern UI frameworks (e.g., Angular, React).
Full-stack development or automated solutions.
Dev Ops implementations, REST API integrations, and automation.
Agile development practices (SAFE, Scrum).
Automated testing (Service Now ATF, Selenium, etc.).
Business analysis and process design.
Security, Governance, Risk & Compliance.
If you're ready to take your Service Now expertise to the next level, apply now and be part of a team that drives digital transformation and innovation!