Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities.

Connections can be made, jobs can be created, and communities can thrive.

We want all our employees to have access to opportunity, too.

That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity.

We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce.

Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What we offer The JIRA Application Administrator is responsible for providing admin support for the Nasdaq Trade Surveillance product and related service offerings.

You will be part of the global client services team that provide 24/5 standard support and 24/7 emergency support for the application.

This include handling of inquiries from users globally, providing user tools support and incident monitoring.

The ability to work directly with internal teams and external clients is required.

Excellent verbal and written communications skills are needed.

The ideal candidate is detail oriented, critical thinker, and have the ability to investigate, identify and resolve issues both as an individual and as a team-player working closely with other internal teams globally.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward.

Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, HMO for you and your dependents, employee stock purchase plan, retirement plan, and more.

What you will do Provides day-to-day JIRA administration support to the Nasdaq Fintech client base and internal users.

Tracks, follows up, and resolves operational, technical, and user-reported issues.

Incident management.

Performs monitoring on: JIRA upgrades and maintenance SSO issues Incidents Solves problems and resolves any issues resulting from monitoring or user report.

Collaborate with internal collaborators in SAAS and Enterprise system configurations and reports Processes change requests – e.g.

user access and service configuration, among others.

Raises issues to the appropriate technology teams and senior management where vital.

Updates knowledge base systems to deliver accurate fix guidelines.

What We Expect Bachelor's Degree in Computer Science, Software Engineering or equivalent experience Past experience in the Jira/JSM administration, configuration and support is a must Deep understanding of Jira/JSM architecture including JQL, Json, etc Experience and/or strong knowledge with REST API and Jira/JSM integration with other applications Experience with Script Runner and skill in scripting with Groovy/Java Experience with Automation for Jira and other major add on is a plus Prior experience in Helpdesk Support or equivalent is an advantage Amenability to shifting schedules as the team operates on a 24/7 basis Does It Sound Like You?Please follow through by clicking the “Apply” link and submitting your application.

If your skills and experience are a match, we will be in touch soon.

In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Our work arrangement is hybrid.

You will be coming into the office just 2 days per week.

Come as You Are Nasdaq is an equal opportunity employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation.