JTI Taguig, National Capital Region, Philippines Service Now Lead Developer JTI Taguig, National Capital Region, Philippines3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries. But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running. So, when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #Join The Idea. Learn more: jti.com Local applicants welcome. Department: Service Now Delivery Center Location: Manila Reporting to: Service Now Solution Delivery Manager Role: Permanent Service Now Lead Developer What this position is about - Purpose: The Service Now Lead Developer will be responsible for delivery and support of Service Now applications in IT functional domains, including administration, integrations, authorization configuration, unit testing and development activities. The incumbent will also be responsible for configuration Service Now applications and changes carried out by Service Now and any third party support partners. He will also work in close collaboration with Service Now Program Architect on technical design and with Process Owner teams on analysis of business requirements and functional specs. What will you do - Responsibilities: Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill user's requests or fix problems in the assigned area Support technical design, development and unit testing, and production deployment. Ensure that the solution is aligned with the agreed business process design, functional design and with Service Now best practices and JTI architecture standards, ensure consistency and standardization of the Service Now applications in the assigned area Ensure that required system documentation is completed and delivered before Go-Live. Actively contribute to Knowledge Base creation Manage a small team of internal/external developers and maximize the team’s performance Distribute workload among teams to maximize performance and coordinate efficient internal and external resources utilization Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on Service Now platform capabilities Continuously review own and team’s performance, in accordance with JTI KPI’s and SLAs, and take necessary actions to improve as needed. Communicate timely on the project progress related to developments in assigned area; manage the processes of requests, approval, specifications, development, documentation and unit testing; coordinate between on-site and off-site team related to processes in assigned area; coordinates IT-related issue with global IT and other teams. Who are we looking for - Requirements:3+ years of Team leader experience You have a University Degree, preferably in IT3-5 years of experience as a member of Service Now implementations, including business requirements gathering, development, testing, and cutovers Strong experience in ITSM area is required Good scripting, coding, and documentation skills are required Strong experience in Service Catalog area, Workflow designer, Flow designer and Integration Hub Experience in GRC, IRM, Sec Ops is a big plus. Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects Experience with Service Now platform architecture will be a plus Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified Are you ready to join us? Build your success story at JTI. Apply now!Next Steps: After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type. At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Project Management, and Product Management Industries Tobacco Manufacturing Referrals increase your chances of interviewing at JTI by 2x Get notified about new Software Engineer jobs in Taguig, National Capital Region, Philippines. 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