Join ISSI Corp as a key player in our creative success. The Technical Support Manager will be responsible for managing onboarding activities for new customers, leading implementation efforts for supported integrations with Salesforce and other common customer relationship management and marketing automation platforms, and providing ongoing technical support to newly onboarded and existing customers. This individual must be comfortable advising a variety of mid-size and enterprise customers from a wide range of industries. Responsibilities Manage configuration of user accounts and onboarding of new customers of our client. Manage a new customer's onboarding journey, from the initial system configuration to activation of our services, to conducting performance assessment of our platform. Perform integration between our client's platform and modern CRMs and MAPs including Salesforce, Hub Spot, Microsoft Dynamics, Eloqua, and Marketo. Effectively communicate and work with CRM and MAP administrators when performing the integration of our platform. Understand the nuances between the integration process of our platform with each CRM and MAP. Be the client-facing product expert and develop trusted advisor relationships with our client's technical staff, account managers, and executive sponsors. Handle incoming support requests, investigate the issues raised, maintain an understanding of the request, work with internal teams to resolve the technical concern, and effectively communicate the resolution to our customers via email and virtual meetings. Maintain an understanding of our client's products, proactively learning about new product features, and its escalation process to raise any necessary customer or product issues to the respective departments. Serve as a customer advocate including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those to Product Management. Must Have At least 3 years of relevant work experience is preferred, including technical account management, technical product support, software development, technical project management, or sales engineering to enterprise customers. Nice to Have Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience is preferred but not required. We believe in recognizing and rewarding your hard work. Here's a glimpse of what you can expect when you join our team: Paid Time Off Maintain a healthy work-life balance with generous paid time off. Team Building & Recreation Connect with colleagues through sports activities, team-building events, and regular social gatherings. Complimentary Meals & Snacks Stay energized and focused with free meals, snacks, and drinks throughout your workday. Competitive Compensation We offer an attractive salary package commensurate with your skills and experience.14th Month Pay As a token of our appreciation, enjoy a 14th-month bonus upon regularization. Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.
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