JOB TITLE: Assistant Manager Quality
CAMPAIGN: Healthcare

SALARY OFFER: 45 K-60 K range
WORK SET-UP: Onsite
LOCATION: Philippines - Bridgetowne, Quezon City

QUALIFICATIONS:
Work experience - 4yrs to 5 yrs
Experience in Quality as a Lead or Supervisor - 2 yrs to 2.5 yrs
Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms
Excellent Communication skills - written & verbal
Working knowledge of Excel & Power Point
Should have analytical bent of mind
Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset

JOB DESCRIPTION:
Deliver Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU
Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance
Ensure continued calibration to the quality framework
Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
Facilitate Kaizen initiatives within the team
Accountable for customer complaint resolution process
Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
Responsible for timely & accurate reporting, updates and business insights
Foster a spirit of continuous learning & collaboration across teams career development, coaching & mentoring

  Qualified Candidates should send CV to deborah@gratitudeindia.com