Direct message the job poster from Concentrix Associate Director Professional and Leadership Recruiting (Philippines) at Concentrix Candidate Profile Must be a seasoned program delivery leader Must have high exposure to a client facing role Job Description Summary The Associate Director, Operations/Service Delivery provides a focal point within the project delivery structure for client-specific issues by ensuring client satisfaction through the delivery of the solution based on contractual requirements. The Associate Director, Operations/Service Delivery is responsible for the overall project plan, budget, structure, schedule and staffing requirements for the Delivery organization. He/She manages the efforts of Concentrix and client employees, as well as third party vendors, to ensure that the integrated solution provided meets contractual needs. Provides overall leadership to the Service Delivery team and owns the cost management of the service and the delivery of the contract obligations documented in the SLAs. Builds client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). Works with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned Concentrix team operations. Manages contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. Coordinates Concentrix resources and client resources to deliver services and solutions to support the client organization. Helps identify growth opportunities and contract profitability. Owns quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance. Seniority level Director Employment type Full-time Job function Consulting and Other Industries: Outsourcing and Offshoring Consulting
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