Business Admin Job Scope (Primary Responsibilities) • Execute operations audit by making follow-up calls to customers and understanding concerns.

• Prepare and present quality reports of audit findings and recommendations to Managers • Identify key risk and control indicators for assigned audit areas.

• Maintain documentation for risk assessment and management processes.

• Perform audit-related investigation as directed by the Manager.

• Evaluate and revise internal controls and operational and management policies/procedures.

• Ensure past audit recommendations are implemented in the current audit process.

• Assist management in developing an annual audit plan.

Business Admin Job Scope (Secondary Responsibilities) • Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team.

• Verifies, schedule, and confirm the details of the order.

• To finish the task that is given in a day.

(i.e., no. of calls, Email, Admin Reports, and other Admin related matters) • To work closely with other departments’ stakeholders, to support and execute business administration activities, and objectives set by the team leader.

• To work closely with other departments such as 3 PL, Marketing, Corporate, and other relevant teams.

• Must be meticulous and pay attention to details especially when handling reports and other admin-related matters • Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever required to support business and customer needs.

• Regularly examine data reports to locate and resolve mistakes that may arise • Maintain databases and perform updates when necessary to ensure accuracy.

• Create business reports that provide insight into key data points and communicate the results in written and/or verbally to managers.

• Upselling products by offering certain services and/or products to customers.

Requirements This job requires working 6 days a week and 8 hours a day with 3 shifts 9am, 11am and 1pm.

Hours are subject to changes during the peak sales period.

Benefits Permanent Work-from-home setup Paid leaves, Birthday leave Entry-level rate is $3 USD per hour