Job Summary
The Care Coordination Support Specialist / Patient Care will provide administrative and patient support to the Care Coordination team to help ensure efficient delivery of patient care services. This role involves assisting with appointment scheduling, patient follow-ups, documentation, and coordination of resources as directed by licensed Care Coordination staff. The position requires strong communication, organization, and interpersonal skills to effectively support patients, families, and healthcare providers.
Key Responsibilities
Provide administrative assistance to patients and Care Coordination staff in supporting patient care plans
Assist in scheduling patient appointments and coordinating care services as directed by Care Managers
Help connect patients and families with appropriate community resources and healthcare services
Maintain accurate and detailed progress notes for patient interactions
Prepare reports and maintain documentation required by the Care Coordination team
Assign Care Managers to referred patients and assist with initial and follow-up scheduling
Send written communication to patients and confirm service appointments as needed
Assist patients with navigating insurance requirements such as prior authorizations and out-of-network waivers
Escalate clinical concerns or decision-making requirements to Care Managers when necessary
Qualifications
Bachelor’s degree in Business, Healthcare, or related field (required)
At least 1+ year of experience in a community, ambulatory care, or healthcare-based setting (required)
Experience working with patients, families, and healthcare providers (required)
Experience in case management in ambulatory or transition care settings (preferred)
Previous experience in healthcare, BPO, or shared services environment (preferred)
Technical Skills
Ability to review and synthesize patient care plans and resource requirements to provide quality service
Experience using Electronic Medical Records (EMR) systems is preferred
