Responsibilities:
Handle the full life cycle of moto insurance claims from initial assessment and documentation to final settlement.
Verify coverage, calculate claim amounts, and authorize payments within delegated authority.
Identify claims with subrogation or third-party recovery potential and refer them to the Recovery Unit.
Detect red flags during claim review and promptly refer suspicious cases to the Antifraud Unit.
Ensure all claims are processed in accordance with company policies, legal requirements, and service level agreements.
Maintain accurate digital and physical claim files for audit readiness.
Communicate clearly with policyholders, repair shops, and internal teams, providing timely updates and resolving inquiries.
Required Skills:

Bachelors degree (any four-year course).
Prior exposure to moto insurance claims processing is an advantage.
Excellent written and verbal skills to explain decisions and negotiate settlements.
Proficient in MS Word and Excel.
Detail oriented, analytical, collaborative, and adaptable to change.
Additional Notes:

This position will be working with general insurance company operating in Southeast Asia.
Working Set-up: Hybrid
Mondays to Fridays.