Position Overview
The Credit Collection Officer is responsible for managing and recovering outstanding receivables through outbound phone calls to U. S.-based customers. The role focuses on negotiating payments, resolving delinquent accounts, and maintaining compliance with U. S. collection laws while delivering a professional customer experience.
Benefits
Interaction with key players such as C-level executives from enterprise-level organizations.
Sound decision‑making and flexibility to ensure team dynamics and productivity.
Hybrid work setup.
Competitive salary and benefits.
Access to KMC's exclusive pantry (Mad Max Coffee, Fresh Fridge).
Diverse learning & growth opportunities.
Accessible Cloud HR platform (Sprout).
Above standard leaves.
Responsibilities
Perform outbound collection calls to customers with past‑due accounts in the U. S.
Negotiate payment plans, settlements, or full balance payments in accordance with company policy.
Clearly explain account details, balances, payment terms, and consequences of non‑payment.
Handle customer objections, disputes, and inquiries professionally and effectively.
Accurately document call outcomes, promises to pay, and account updates in the system.
Monitor assigned accounts and conduct timely follow‑ups to ensure payment commitments are met.
Escalate complex or disputed accounts to the appropriate internal teams when necessary.
Ensure strict adherence to FDCPA, U. S. state regulations, and company compliance standards.
Consistently meet or exceed assigned collection and quality performance targets.
Maintain confidentiality and protect sensitive customer financial information.
Qualifications
Bachelor’s degree or relevant experience in finance, accounting, business, or a related field (preferred).
2–5 years of experience in credit collections, call center collections, or BPO outbound calling.
Proven experience handling U. S. accounts is highly preferred.
Strong verbal communication and negotiation skills.
Ability to handle difficult conversations with confidence and professionalism.
Willingness to work midshift.
EEO Statement
KMC provides quality employment opportunities for job‑seekers looking for a career that is both challenging and fulfilling. We are committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, or religion.
Job Code: INT-BB0 A444
