Senior Operations Manager - Cebu - Travel (Airlines Business)About the Company: We at Wipro are having an opportunity for Senior Operations Manager for managing Travel account at Cebu. Location: Cebu - IT Park Working Mode: Work from Office Account: Travel - Airlines account (Travel domain experience is mandatory)Responsibilities: Long-term planning to create initiatives that further the company's overall goals. Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities. Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits. Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives. Communicating with the board or other senior officials about shifting company priorities and projects. Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue. Identifying opportunities to expand or shift course to take advantage of changes in the market. Establishes, develops, and maintains a continuous working relationship with the clients. Engage with client to deploy opportunities and create a stronger value proposition for clients. Proactively evaluate the needs of client and determine solutions for their problems. Conduct regular customer connects and participate in Management Review Meetings. Leads the Status/Operations calls with the clients. Ensures proper staffing levels to achieve Service Levels. Conducts Performance Reviews for direct reports. Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Customer Service and Consulting Industries: Outsourcing and Offshoring Consulting, Travel Arrangements, and IT Services and IT Consulting
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