Job Title: Customer Service Representative | Voice Account Location: 100% Onsite - Cebu City Account: US Based International Account Job Type: Full-time   Company Overview:  CSV Now, a well-established talent acquisition consultant for Silicon Valley startups, is expanding into the BPO industry to deliver tailored solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now.

We are currently seeking a motivated Customer Service Representative to join our growing team in the Philippines.

  Role Overview: We are seeking a skilled and dedicated Customer Service Representative with experience in voice support within a BPO environment.

The ideal candidate will be responsible for delivering high-quality customer interactions, ensuring timely and accurate resolution of inquiries.

If you’re passionate about providing outstanding customer service, we’d like to have you on our team!   Responsibilities: Serve as the main point of contact for customers, assisting them with their queries.

Maintain a positive, empathetic, and professional attitude towards customers at all times.

Utilize our knowledge base to find answers to product-specific questions.

Collaborate with colleagues to ensure seamless communication and coordination.

  Requirements: Minimum of 6 months of experience as a Customer Service Representative or in a similar customer-facing role.

Excellent communication and interpersonal skills.

Ability to maintain professionalism and demonstrate empathy in challenging situations.

Strong problem-solving abilities and attention to detail.

Ability to handle multiple tasks simultaneously and stay organized under pressure.

Work Schedule & Setup: Must be amenable to work onsite near Ayala Business Park, Cebu City.

Open to working flexible hours, including day, night, weekend, and holiday shifts.

Why Join Us: Enjoy a 13th-month salary 10% night differential Two days off each week Access to government-mandated benefits and additional company perks HMO coverage after 90 days Opportunities for career growth and advancement within the company Powered by Jazz HR