Summary of the role
The Contracting Management Specialist is focused on the efficient completion of a contracting request, engaging with internal stakeholders throughout the process and effectively communicating with client leads the status of a contract as needed. This person would champion the best practices in the contracting process with a CLMS and ensure they track the required details correctly. This person will also have a strong presence with Sales Operations, Client Leads, LOB Leaders, Legal, ICs, COEs along with other Subject Matter Experts.
Principal Duties/Responsibilities
Facilitate the full contract review process. Ensure contracts are thoroughly reviewed by Legal and other internal subject matter experts
Serve as the main contact point and act as a liaison between client leaders, Legal and subject matter experts.
Project manage internal discussions around client contracts with internal functions involved in contracting for complex contracts
Direct documents to the correct reviewers and follow up to ensure timely feedback according to SLAs.
Provide support in contract negotiation ensuring Legal provides information on which terms are non-negotiable, which have flexibility, and why.
Ensure the tiered approvals process is followed and work with the COE Leaders in coordination for CAC approval if required.
Champion the utilization of a CLMS and follow best practices in engagement with our SMEs.
Work closely with Sales Operations, Client Leads, Legal, ICs, LOBs, COEs and other SMEs.
Manage all contract versions, ensuring accurate tracking and delivery of a client-ready version once all reviews are complete.
Manage contract documentation ensuring fully executed contracts are uploaded and maintained in the Global contract repository.
Address any process or communication barriers promptly and escalates when needed to keep the contract moving smoothly.
Help the COE Leader with the contracting and assessments approach to recommend improved processes and efficiencies and partners with WTW colleagues to implement changes.
Assist with ad hoc tasks such as mailbox management and contract upload as needed.
Qualifications
Minimum 3-year experience in contract management
Bachelor’s degree in business, Marketing, Economics, Data Analytics, Communications, or a related field.
Skills
Ability to organize, maintain and manage a process
Strong project management and analytical skills with the ability to successfully communicate across multiple stakeholder groups
Ability to problem-solve and be a creative thinker
Ability to collaborate with teams across WTW segments, functions and geographies.
High level of business acumen
Ability to influence key stakeholders at all levels of the organization
Team-oriented and collaborative
Broad understanding of WTW capabilities and expertise
Legal, Contracting, RFP and/or assessment experience is a plus
Tools & Technical Knowledge
Experience with Contract Lifecycle Management (CLM) tools such as Sirion, Oracle, Adobe Sign CLM, etc. (Preferred)
Proficiency in Microsoft Office, especially Word, Excel, and Outlook, is essential for document handling and communication. (Must-Have)
A basic understanding of contract types like MSAs and NDAs, and client structures (e.g., parent vs. subsidiary), is required. (Must-Have)
Familiarity with task management tools necessary to handle contract intake and assignments. (Preferred)
The ability to collaborate using tools like Microsoft Teams or Share Point is important for cross-functional coordination.
A basic awareness of compliance topics such as GDPR or SOX is beneficial in understanding legal considerations. (Good-to-Have)
Competencies
Strong communication skills – ability to convey research insights clearly and persuasively.
Attention to detail – ensures accuracy and consistency in all content.
Proactive mindset – takes initiative in identifying trends and proposing solutions.
Team-oriented – fosters collaboration and knowledge sharing across departments.
Excellent time management – prioritizes tasks effectively to deliver results on schedule.
Shift
US working hours (EST) – 8:00 PM to 5:00 AM (Manila Time)
WTW is an Equal Opportunity Employer
