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Cruise Specialist, Philippines

Philippines, Metro Manila, Philippines
Last update 2025-03-17
Expires 2025-04-17
ID #2642132988
Free
Cruise Specialist, Philippines
Philippines, Metro Manila, Philippines,
Modified March 6, 2025

Description

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

  • Handle customer interactions with both direct guests and travel
  • advisors that engage with the brand through established inbound
  • customer channels.
  • Utilizing comprehension skill as well as existing knowledge base and resources, understand the customer concern and be able to resolve and action customer requests by providing complete and accurate information and solutions are provided to the customers in handled inbound interactions
  • Answer inbound calls within service level agreements with the client, as well as handle the call efficiently
  • Document and track detailed customers’ inquiries and issues of feedback gathered from user experience on digital channel/app to beconsolidated and escalated to the onshore team for further investigation and resolution
  • Coordinate with leadership specific customer interactions that may require support from other departments to resolve customer issues or concerns
  • Provide assistance to customers on initial troubleshooting steps and walkthroughs on navigating web based applications that are utilized by the customers.

    • Job details:

    Job type: Full time
    Contract type: Permanent
    Salary type: Monthly
    Occupation: Cruise specialist

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