We're Easypeasy. Our mission is simple: to make language learning faster, smarter, and unforgettable. Thousands of students use our platform every day, and we're growing at a dizzying pace.
That's why we are looking for motivated individuals with excellent communication skills to join our Customer Service team. We are looking for someone ready to become the friendly and competent point of contact for our students.
You will be a crucial element in ensuring the satisfaction of our users, providing comprehensive support across all main channels. Your responsibilities will include:
Assistance: Actively managing communications via Chat
Resolution and Guidance: Resolving first-level technical issues, answering questions, and providing detailed assistance
Customer Advocacy: Ensuring a smooth and positive user experience in every interaction, transforming challenges into opportunities for loyalty
Service Quality: Maintaining a high standard of accuracy and courtesy in all communications
Versatile Communication: You are comfortable both writing clear, fast, and supportive messages
Empathetic Problem Solver: You know how to listen actively, understand needs, and offer immediate, personalized solutions with a service-oriented approach
High-Volume Management: You thrive in an environment where you must handle multiple simultaneous interactions and tasks (multitasking) without sacrificing service quality
Proactivity: You are results-oriented and move quickly to find solutions and continuously improve service efficiency
What We Offer
A crucial role with a competitive salary and incentives linked to service quality and resolution goals
A young and dynamic work environment, with the flexibility of a fully digital role
Continuous training and the opportunity for professional growth in the Customer Service sector
Ready to become a vital link between Easypeasy and our global community? Send your application.
