Responsibilities: Order Coordination: Receive and review customer orders, ensuring accuracy and completeness of information. Dispatching: Allocate orders to delivery drivers or service personnel based on their availability, workload, and proximity to the delivery location. Communication: Maintain clear and effective communication channels with delivery drivers, service personnel, and kitchen staff to ensure smooth order execution. Prioritization: Assess order urgency and prioritize dispatch based on delivery timeframes and customer preferences. Quality Control: Verify the accuracy and completeness of each order before dispatch, ensuring that all requested items are included. Timely Execution: Monitor delivery progress and provide necessary updates to customers, ensuring prompt delivery of orders. Problem Resolution: Address and resolve any issues or complaints related to food orders, coordinating with appropriate personnel to find suitable solutions. Record-Keeping: Maintain accurate records of dispatched orders, delivery status, and customer interactions for future reference and analysis. Compliance: Adhere to food safety regulations, company policies, and procedures to ensure compliance and maintain a high standard of service. Continuous Improvement: Proactively identify areas for improvement in order dispatching processes and suggest solutions to enhance efficiency and customer satisfaction. Requirements: Experience: Prior experience in a fast-paced environment, preferably in a fast food or restaurant setting, is highly desirable. Organization Skills: Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Communication Skills: Excellent verbal and written communication skills to interact with a diverse range of individuals, including delivery drivers, kitchen staff, and customers. Problem-Solving: Ability to think quickly and make sound decisions under pressure to resolve any order-related issues or challenges. Attention to Detail: Keen attention to detail to ensure accurate order dispatching and minimize errors. Time Management: Exceptional time management skills to prioritize tasks, handle multiple orders simultaneously, and meet delivery deadlines. Technology Proficiency: Basic computer skills and familiarity with order management systems or software for efficient order coordination and tracking. Customer Service: Strong customer service orientation and the ability to handle customer inquiries, complaints, and requests in a professional and courteous manner. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs. KPIS: Order Management = Organization of the orders and completeness of packaging and sticker Timing and Prioritization = Reduced total order time Completeness of Order = Increased on ratings Order Accuracy