The Offer Excellent career development opportunities Flexible working options Attractive salary & benefits The Job RESPONSIBILITIES: Respond to inbound calls, emails, and chat messages of customers in both Spanish and English languages Resolve customers’ issues in an empathic and professional manner Process customer requests in a timely manner and monitors the progress of new applications or issues Comply with the company's procedures and policies in performing your function The Profile REQUIREMENTS: At least High School Graduate. With or without BPO experience is accepted Good in Translating from English to Spanish or Spanish to English without variation. Willing to work onsite in Alabang Willing to work on shifting schedule. The Employer Our client specializes in providing industry-leading human resources (HR) solutions including, but not limited to: Recruitment Process Outsourcing (RPO), Staff Augmentation, Executive Search, Offshore Recruitment, HR Admin Outsourcing, Business Consultancy and more.