This job is expired.

Advertisement:



Customer Service Agent, Philippines

Last update 2025-03-16
Expires 2025-03-15
ID #2625020438
Free
Customer Service Agent, Philippines
Philippines, Metro Manila, Philippines,
Modified February 26, 2025

Description

Overview

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities

  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
  • Maintain acceptable call lengths while remaining friendly, informative and helpful.
  • Maintain productivity and quality standards.
  • Demonstrate appropriate sense of urgency for customer responses.
  • Escalate customer issues appropriately and correctly.
  • Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrate knowledge and use of departmental resources, policies and procedures.
  • Reach campaign goals
  • All other duties as assigned.
  • Qualifications

  • For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
  • For Candidates without Call Center Experience, they must finish at least two years in college
  • Willing to work during night shift with shifting schedule
  • Responsible for own learning, development and achievement
  • Team player with strong integrity
  • Resourceful and has strong attention to detail
  • Strong command of the English language
  • Job details:

    Job type: Full time
    Contract type: Permanent
    Salary type: Monthly
    Occupation: Customer service agent

    ⇐ Previous job

    Next job ⇒     

     

    Contact employer

      Employer's info

      IBEX

      Quick search:

      Location

      Type city or region

      Keyword


      Advertisement: