Works with coworkers to set debt collection strategies.
Leads the debt collection process for assigned customers.
Contacts customers by phone, email, and mail to recover a debt.
Keeps detailed notes and records of all communications and actions.
Answers questions customers have about billing statements.
Negotiates partial repayments and payment plans when possible.
Keeps track of payment due dates and sends reminders.
Updates the account status when the debt has been paid.
Investigates billing errors and disputes and follows up with customers.
Sends necessary paperwork to customers and credit bureaus promptly.
Maintains confidentiality and the utmost discretion.
Collaborates with lawyers if legal action is required.
Uses debt collection software, skip tracing software, and public records databases.
Complies with all federal, state, and local laws and regulations as well as company policies.