Job DescriptionIn a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Make that bold move today! Join ConcentrixIn a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Make that bold move today! Join Concentrix What you needCollege graduate/College levelCan work OnsiteWilling to work in GY or Shifting SchedulesMust have an experience handling customer service or sales programs etcStrong analytical, problem solving and general troubleshooting skillsAbility to communicate technical issues in non-technical termsAble provide customer and technical support to customers through inbound phone, chat and email requestsWhat will you be doing?Review and analyze program performance to determine program needsApprove personnel activities concerning hiring, training, development and performance managementProvide written performance appraisalsAct when necessary as a problem solving escalation pointMeet forecasted or budgeted financial targets including occupancy and bill-to-pay percentageIdentify and oversees program/problem resolutionMaximize potential of subordinates through coaching, development and effective performance management methodsTrack client issues and maintains client correspondence and issue resolutionSupport Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improvedLocation:PHL Davao CityLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents