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Operations Team Lead, Taguig City

Philippines, National Capital Region, Taguig City
Last update 2024-07-17
Expires 2024-08-17
ID #2055286478
Free
Operations Team Lead, Taguig City
Philippines, National Capital Region, Taguig City,
Modified March 3, 2024

Description

Responsibilities:
• Conduct staff performance reviews, assess needs and cost/benefit analysis.
• Manage multiple support channels; inbound voice, e-mail, social media and live chat.
• Manage company systems for customer interaction and voice response.
• Oversee system maintenance and upgrade implementation.
• Monitor voice & non-voice metrics.

Required Skills:
• Must be Bachelor’s Degree.
• At least 1-3 year/s operations management experience.
• Experience working in a fast-paced working environment.
• Experience in the BPO/Banking/Financial Services preferred.
• Excellent verbal and writing skill.

Job details:

Job type: Full time
Contract type: Permanent
Occupation: Operations team lead

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