Responsibilities:
• Conduct staff performance reviews, assess needs and cost/benefit analysis.
• Manage multiple support channels; inbound voice, e-mail, social media and live chat.
• Manage company systems for customer interaction and voice response.
• Oversee system maintenance and upgrade implementation.
• Monitor voice & non-voice metrics.

Required Skills:
• Must be Bachelor’s Degree.
• At least 1-3 year/s operations management experience.
• Experience working in a fast-paced working environment.
• Experience in the BPO/Banking/Financial Services preferred.
• Excellent verbal and writing skill.