Transformational Quality Manager (Six Sigma, Blackbelt) - Deputy / Group Manager

Full-time

Why Join Us?
We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our 5 people promises, keeping the employee experience at the core. Experience our culture of Outperformance, engagement, celebration, and enjoy a wide variety of best-in-class benefits, including free HMO coverage for self and dependents from Day 1. Also, contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and making an impact in the community.
About WNS:
WNS Philippines, established in 2008, has been delivering a full spectrum of BPM services—including customer interaction, finance and accounting, research and analytics, technology solutions, and industry-specific services—for over 10 years. With more than 11,000 employees across 11 sites in Quezon City, Pasig City, Muntinlupa City, and Iloilo City, WNS is one of the fastest-growing centers in the country.
Our mission is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.
WNS Global Services Inc. (NYSE: WNS) is a global BPM leader, serving over 400 clients worldwide by combining operational excellence with deep domain expertise in key industry verticals including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and CPG, Shipping and Logistics, Telecommunications, Travel, and Utilities. Our group of over 44,000 professionals operates across 60 delivery centers in 16 countries.
Responsibilities:

Possess strong problem-solving, decision-making, and analytical skills.
Manage team performance effectively.
Provide coaching and constructive feedback to subordinates.
Perform administrative tasks supporting operations.
Lead teams to achieve metric goals and complete monthly deliverables.

Minimum Qualifications:

Preferably a college graduate.
Overall 7 to 9 years of BPO experience.
At least 3 to 5 years of experience as a Transformational Quality Manager.
Preferably Greenbelt or Blackbelt certified.

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