Description The Opportunity The role is to support CCaa S technologies and telecom services used by all Asia markets.

Daily functions include but not limited to working with Operations team and users to fulfil their requests.

It can be setting the correct telephony function to changing call flow of a IVR hotline.

Experience on developing call flows on Amazon Connect or Genesys Cloud CX platform will be important to the role.

How will you create impact?Working with various Operations teams in the region and help them to modify their IVR hotline quickly is a key measurement of success in this role. What we are looking for Knowledge/Skills/Competencies/Education:- A degree in Computer Science, Engineering, or similar technical discipline.- At least 3 years’ experience in cloud based Voice Platform, with at least 2 years on Amazon Connect or Genesys Cloud CX platform.- A demonstrated track record of managing and supporting cloud based CCaa S solution.- Experience with coding with AWS lambda.- Comfortable in operating across geographies and with teams of varying maturity.- Demonstrated interpersonal and communication skills.

Tact and clear verbal and written communication skills are necessary to facilitate solutions and resolve problems.- Strong influence, negotiation and change management skills- Strong analytical and innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment.

Desired Skills Insurance Industry experience will be plus but not mandatory.

AWS Amazon Connect and/or Genesys Cloud CX solution experience Bachelor degree in Engineering, Computer Science and Information Technology preferred What motivates you?You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you Values-first culture We lead with our Values every day and bring them to life together.

Boundless opportunity We create opportunities to learn and grow at every stage of your career.

Continuous innovation We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion).

We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer