Oversees and manages the overall payout processing of policy related benefit.

And providing support in other operational requirements of Policy Benefits.

Roles and Responsibilities: As a Processor (Auto Pos and Lifelines) and Maker (JETT role): Ensures timely manner in processing client-initiated benefit payout, review client forms and documents and assess their request as well as securing that the flagged error by the system (JETT) auto upload and manual upload is reviewed and assessed (e.g: detect potential double payout, payout details are match from the source system or as verified/endorsed by the frontlines (CSC/Callcenter).

Provide list of the batches that were uploaded for reference of the checkers and approver.

Able to prepare request immediately as needed.

Process BAU related request (e.g: fallouts, reprocessing of rejected request, cancel and replacement, etc.).

Revalidate system computation as required for those determined to have discrepancies and execute manual adjustment for those valid requests that are not part of straight through processing.

Work closely with other teams including Life Operations, Treasury, and IT if in case there are system error or glitches.

Migrate files from adhoc folder for monitoring purposes.

Provide reports of processed benefit for SLA reporting.

Raise issue encountered in the system.

Assist in providing feedback for the request inquiry by the frontline/Treasury and within the team.

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Minimum Job Requirements: Basic accounting knowledge.1-3 years of work experience.

Basic understanding of funds, nice to have Keen to details.

Flexible to work overtime and can manage a large volume of requests.

Proficiency in MS Office.

Ability to perform other tasks such as computer troubleshooting; Basic knowledge of system/behavior/programming language.