Advertisement:



It.support Analyst, Makati

Last update 2024-02-28
Expires 2024-03-28
ID #1798016563
Free
It.support Analyst, Makati
Philippines, Metro Manila, Makati,
Modified August 16, 2023

Description

Application Support AnalystPhilippinesAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit About the Team & Business Line: Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence. As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.Your Role: The ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out. The primary purpose of the position is to provide Applications Support for the three Divisions: Citco Group, Citco Fund Services (CFS) and Citco Governance Services (CGS), to ensure global support coverage in accordance with Service Level Agreements. The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third Party Vendors of the applications that we support.This position is key within our IT Group in terms of how we support the business and will be working across multiple applications and business units. The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven.Administer & resolve support requests coming from application users through Service Desk Ticketing SystemDevelop and maintain a working knowledge of business applications that we supportHelp in preparing user documentation on supported applications and upgradesInstall client components on user machines and assist with resolution of technical issues pertaining to theseAct as liaison between business users, technical support teams and application developers /vendorsParticipate in discussions whenever upgrades or new functionality is introduced to the applicationsHelp in providing useful information that could be used for troubleshooting performance related issuesParticipate in the testing and release process with business units for new and improved applications. About You:Background / Qualifications:Bachelor’s Degree in technology or equivalent work experienceMature, proactive person willing to accept responsibility and provide leadershipAbility to work in fast paced, complex Business & IT environmentsWell rounded individual possessing a high degree of initiative Demonstrated proficiency in interpersonal and communication skills including oral and written English.Previous Work Experience:Minimum three years’ experience providing applications support (working in a helpdesk or similar environment) preferably within the Financial Sector required ORMinimum two years’ Data Management experience, developing SQL queries, extracting, manipulating, and migrating data between application databases for reporting purposes and troubleshootingExperience working on the technical side, interacting with infrastructure, DBA, process development, configuration and testing teams, preferably with Microsoft Technologies e.g. Dot NetGood working knowledge of MS Excel, in particular pivot table services and data import/presentationMinimum of 1-year experience in cloud supportKnowledge in the following tools or applications desirable:ViewPoint, Exact, Oracle EBS, Box, JIRA, Confluence, Tibco BPM, RedHat Drools, Qlik Sense, QlikNPrinting, AWS, MS AzureAble to set priorities, to be flexible with a high degree of accuracyFlexibility in work schedule according to project and business needsPerform other duties as assigned by the Team Lead.Other:Able to work in high-pressure environment, either independently or as part of a teamFlexibility in work schedule according to project and business needsAble to organize and prioritize tasksFlexibility and ability to deal with change.Our BenefitsYour well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respectCitco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.#LI-AD2

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It.support analyst

⇐ Previous job

Next job ⇒     

 

Contact employer

    Quick search:

    Location

    Type city or region

    Keyword


    Advertisement: