Work Setup: HybridLocation: Makati, Metro Manila, Philippines Summary: The Procure to Pay Supervisor would play a vital role in helping the Manager run the PTP function smoothly. The Procure to Pay Supervisor will be responsible for providing strong Team leadership on the day-to-day operations of the HBP Procure to Pay (PTP) processes covering AEMEA and/or North America for the Hershey Business Platform (HBP) Center based in Manila to ensure the Service Level Agreements and operations metrics are met. On an ongoing basis, the supervisor will engage, train, and coach the team and ensure that strong controls/SOX compliance are in place within the PTP work processes. The Procure to Pay Supervisor will drive the execution of the key PTP process improvement initiatives and systems automation projects. The Procure to Pay Supervisor will also be responsible for the timely resolution of issues identified as well as putting in place the Root Cause Analysis and necessary work process documentation.  Major Duties/Responsibilities: Business Operational/ Supporting Process and Documentation/ Issue ResolutionSupervises the day-to-day operations of PTP ensuring that service level agreements are met in terms of operations executions.Supervises the monthly closing-related activities of the PTP accountants ensuring that closing deadlines are met.Responsible for responding to issues quickly and resolving PTP issues related to payments, inquiries, and concerns from vendors, and internal and external Business Partners. Lead the global work routing initiatives.Ensures all emails on PTP common mailbox will be attended to, ensures no payment delays, and leads the DRM to discuss all issues and propose next steps.Leads the resolution of issues identified during the normal course of PTP operations and ensures all concerns raised are addressed and closely monitored.Escalates issues and works on resolutions in a timely manner.  People ManagementConducts regular 1:1 with direct reports covering Performance Management and other people-related discussion items.Provide coaching on the technical accounting areas to STS staff.Performs a quarterly and annual performance evaluation of all direct reports and proposes a rating for the annual calibration exercise.Plans for a process of job rotation within PTP workstream to ensure workload balance and a robust backup system for the team. Consistently review and implement the plans on a quarterly/annual basis.Responsible for training and mentoring new members of the Disbursement group and leading the training if there are new processes to be implemented.   Key Performance Indicator/ Metrics/ Service Level Agreement/ Process Improvement ManagementEnsure key operational metrics and SLAs are achieved on an ongoing basis.Prepares a summary of monthly KPI results and highlights for the group and communicates the PTP metrics to the HBP Manila PTP Manager.Works with the PTP Manager in drafting and implementing work process improvements for PTP.Identifies, initiates, and implements work process improvements within the accountant’s processes. These improvements should result in less time spent on completing tasks and improved overall processes under PTP.Lead the regular reviews of PTP work processes to identify areas of improvement that will result in dollar ($) and FTE savings for GSS.  Document these changes in formal change documents that can be shared and re-applied to other groups and regions.Responsible for defining relevant KPIs for the AP processes. The KPIs should be aligned with the Business Managers (i.e. Finance) in terms of expectations, targets, reporting and issue resolution.  Apart from defining measures, the Supervisor is responsible for timely updates, reporting to customers, identifying issues, analyzing issue root causes, and leading the resolution of those issues.Responsible for complying with the Service Level Agreement defined for PTP.   Project ManagementDevelop transition plans for consolidating and standardization processes into the HBP Center in Manila.Leads the execution of the transition plan by working with all relevant parties including internal and external resources on project tasks and timelines.Deliver the agreed-upon success measures during and after cut-over.Work with the HBP Manila PTP Manager to communicate and gain alignment on the change resulting from the transition to the key stakeholders.  Ensures that all concerns raised are addressed and are closely monitored.  Vendor/Customer Relationship ManagementOpportunity Management:Ensure that there are necessary resources available for the resolution of escalated customer/vendor issues.Assist in the planning, organization, and execution of customer visits to identify and resolve issues and to seek business-building opportunities.Account Management:Provide quick turnaround feedback to internal and external customers' inquiries.Build and maintain effective relationships with Vendors and Customers/ Business Units.Maintain up-to-date contact of vendors and customers.Coordinate with vendors in reconciling their accounts.Communication and Collaboration:Sends the monthly Invoice Submission Notification.Sends out correspondences to internal and external customers if there are changes or new guidelines that need to be implemented related to PTP.Collaborates with internal and external customers to understand their issues.Answer incoming phone calls and respond to vendor/customer inquiries in a timely manner and in accordance with standards and policy.Proactively communicate service-related issues including on-time payment of vendor invoices, customer claims, and employee's expense reimbursements.Ensure effective team coverage and overall customer service. Competencies: Leadership. Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time. Team Approach. Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization. Leading and Developing Others. Clearly assigns responsibility for objectives, tasks and decisions and balances workloads; delegates and maintains a two-way dialogue on work and results; clearly communicates expectations without being overly directive and stifling creativity and initiative; gives feedback on strengths and development areas; provides challenging and stretch assignments; holds frequent development discussions, constructs development plans for reports and executes them; believes in the importance of training and associate development; selects and retains qualified associates.  Customer Focused and Results Oriented. Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues. Organizing and Planning. Establishes plans and processes for accomplishing work and projects; evaluates progress and results constantly and adjusts when needed; manages multiple and changing priorities; anticipates change and the impact on plans and processes; demonstrates visionary, strategic, analytical, and creative planning ability. Problem Solving. Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.  Learning. Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task. Listening and Interpersonal Skills. Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.  Minimum Education and Experience Requirements: Education: Bachelor’s Degree required, in Accounting, Finance, Business Admin or equivalent. Experience:At least 5 years of experience in the BPO or shared service industry handling Source to Settle.Minimum 2 years of experience in people management (as a Team Leader),Amenable to a rotating schedule and hybrid set up.  #LI-AG1