Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring.

Connecting.

Growing together.

Primary Responsibilities: Responsible for Operational Excellence, Process Improvement, and business transformation for the Portfolio aligned.

Portfolio is comprised of multiple business process/line of business From Will act as the Operational Excellence and Innovation Advocate and Leader for the Portfolio aligned.

Portfolio may be comprised of multiple business process/line of business Work with Operations Leaders to ensure key business metrics are meeting targets and performing best-in-class Identify improvement projects for metrics not meeting performance.

Depending on the opportunity size, use appropriate process improvement methodologies such as Six Sigma, Lean, or Just Do IT approach Area of focus includes, but are not limited to the following metrics: Contact Centers: Operational NPS (post call survey), Average Handle Time, Quality, Transfer Rate, Shrinkage, Productivity, Contact Rate Back Office: Process Turnaround Time, Productivity, Process Quality Implement Statistical Process Controls / Control Charts on Key Metrics, to monitor performance trends Conduct process analyses, and assess opportunities for optimizations.

Be able to understand what are the steps being done in the work, and assess opportunities to optimize and rationalize nonvalue-adding steps Create cost benefit analyses, for impact assessments and prioritizations Identify opportunities for business transformation, using automations/RPA, AI/ML, and similar technologies.

Must be able to articulate business opportunity, and align appropriate capability to solve business problems Project Management responsibilities for the business portfolio aligned - manage project deliverables, timelines, costs, communications, and stakeholders.

Should be able to consistently communicate progress of projects to stakeholders, and proactively seek help for bottlenecks, to ensure set timeline of projects are met.

Manage project teams, and sometimes, multiple projects teams when handling multiple projects at the same time Work with multiple global teams, in solving upstream opportunities identified in the projects Work with other functions to solve downstream opportunities identified Will be regularly presenting projects, updates, capabilities, and others, to internal and external stakeholders Will be creating project charters, project decks, presentations, that will showcase the projects, or for the purposes of providing update to internal and external stakeholders Should be able to work in a fast paced environment Should have strong stakeholder management skills Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).

The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate degree or equivalent experience BA/BS degree in Accounting, Finance, Business or related field and/or equivalent education and experience Six Sigma certification required, Black Belt preferred4+ years of project management administration and/or project management experience to include tracking/reporting responsibilities for a large portfolio of projects2+ years experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions Moderate to advance MS Project, Excel, Visio, Power Point and Share Point skills Demonstrated ability to communicate complex ideas clearly and concisely and to ability to facilitate meetings Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities Preferred Qualification: Experience in driving analytics projects, using ML/AI/NLP technologies At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace.

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