QUALIFICATIONS:

Proven experience as a customer service representative, customer support representative, or any similar field
Experience using both languages in a professional capacity is preferred
Exceptional verbal communication skills in both specified languages
Ability to craft professional emails
Active listening skills and attention to detail
Solid awareness of your skillset and willingness to refer customers for help as needed


JOB DESCRIPTION:

Offers outstanding customer service
Interprets and analyzes client inquiries swiftly to determine clients’ needs
Pays attention to customers’ interests and displays sympathy
Satisfies clients’ needs by adhering to laid down procedures, policies, and practices
Finds satisfactory solutions to customers’ complaints
Provides ideas on methods of upgrading customer service to enhance productivity
Takes an active part in activities that improve client satisfaction and accomplishments of business objectives
Demonstrates a wide knowledge of the company’s products and principles


GENERAL REQUIREMENTS:

Good command of the English language
Must be 18 years of age and above
A headset with a noise-canceling feature and a high-definition webcam


DEVICE SPECIFICATIONS:

Intel core i3 (6th to 12th Gen), i5, i7 or AMD equivalent is highly required
Windows or Mac is acceptable
At least 8GB of RAM with 60 GB of free hard disk space available


NETWORK REQUIREMENTS:

10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)


BENEFITS

100 % Legit Work from Home
Avoid the hassle of traffic
No BPO & VA experience is required
No DIPLOMA is Needed
Students and undergraduates are accepted
Must be 18 years old & above
Mountain Standard Time working schedule
Work & Financial Stability
Service Fee is provided, NOT Commission-Based
Training is provided with Allowance
Job Security / Stability
Personal & Career Growth
Great Team Culture
HMO & PTO Provided
LOAN thru CYBERBACKER CAPITAL
Profit Share (Retirement Plan)
Chance of an all-expense-paid trip to the US


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