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Client Services Project Manager, Manila

Last update 2024-02-20
Expires 2024-03-20
ID #1964672509
Free
Client Services Project Manager, Manila
Philippines, Metro Manila, Manila,
Modified December 18, 2023

Description

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Client Services Project ManagerLocation: Taguig City, PHLThe Client Services Project Manager's primary responsibilities are centered on the implementation of NICE products once a sale has been made through either direct or indirect channels. There is a high amount of customer interaction, requiring detailed communication and professionalismAs a Client Services Project Manager, a Typical Day Might Include the Following: Direct and manage project development and delivery from beginning to end. Set and continually manage project expectations with team members and stakeholders.Define project scope, goals, and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners.Develop project plans, diagrams, and communications documents.Estimate the resources and participants needed to achieve project goals. Negotiate with other department managers and implementation managers for the allocation of required staff.Identify and manage project dependencies and critical path.Plan and schedule project timelines and milestones using appropriate tools. Track deliverables.Develop and deliver progress reports, proposals, requirements documentation, and presentations.Proactively manage changes in project scope, identify potential crises, and devise contingency plans.Build, develop, and grow any business relationships vital to the success of the project.Collect sign-off confirming the customer's agreement on project completion and "acceptance".Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.Develop best practices and reusable tools for project execution and management.Follow the company Code of Ethics and inContact policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of inContact. To Land This Gig You'll Need: ​Bachelor's Degree in Business Management or related field or equivalent work experience required.6+ years of experience in project management or technically relevant occupationExperience in call recording or telephony industryStrong project management skills in planning and coordination for timely deliveryGood understanding of principles, theories, practices, and techniques for managing project workload and analysis needed for key deliverablesExcellent verbal and written communicationAbility to motivate and encourage a project teamCritical thinking and problem-solving skillsUnderstanding of technology and software development cycleResource management skillsRisk management skillsAbility to make independent and sound decisionsFinancial and budget competenciesOrganized and comfortable planning several months in advancePMI Certification preferred

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Client services project manager

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