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Customer Care Us Rep, Manila

Last update 2024-12-06
Expires 2025-01-06
ID #2184534202
Free
Customer Care Us Rep, Manila
Philippines, Metro Manila, Manila,
Modified June 7, 2024

Description

Responsibilities Your main responsibilities will include but will not be limited to: Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions andplaints; Reviewing and correcting data of incorrectly processed transactions; Maintaining constantmunication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customerplaints; Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

Qualifications We will require you to have a minimum education ofpleted high school or college.

We will also look for: Good knowledge of MS Office and Internet Explorer; At least one year's work experience in customer services or a call center position; Strong customer orientation skills; Excellentmunications skills (both oral and written); Attention to detail; Good teamworking approach; Ability to work flexible schedules; and Have a good attendance track record.

Job ID 300000168470949

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer care us rep

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