Responsibilities Your main responsibilities will include but will not be limited to: Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions andplaints; Reviewing and correcting data of incorrectly processed transactions; Maintaining constantmunication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customerplaints; Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
Qualifications We will require you to have a minimum education ofpleted high school or college.
We will also look for: Good knowledge of MS Office and Internet Explorer; At least one year's work experience in customer services or a call center position; Strong customer orientation skills; Excellentmunications skills (both oral and written); Attention to detail; Good teamworking approach; Ability to work flexible schedules; and Have a good attendance track record.
Job ID 300000168470949
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Customer Care Us Rep, Manila
Free
Customer Care Us Rep, Manila
Philippines, Metro Manila, Manila,
Modified June 7, 2024
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