Job Responsibilities: Lead and execute enhancement initiatives in the form of business requirements, test plans, test cases, script execution, implementation, and readiness preparations. Serve as primary point of contact on all testing/validation responsibilities across teams. Provide clear/concise project updates in a weekly/monthly basis to business and management stakeholders. Perform issue analysis and develop solutions to fix. Creating and delivering daily, weekly, and monthly reporting using Excel, PowerPoint, and Tableau. Monitor and complete departmental reporting to ensure service levels and quality standards are met. Develop a keen understanding of the unique business needs and lead efforts for continuous process improvement opportunities. Required qualifications, responsibilities and skills: Three years of experience in the consumer financial services industry is required. Experience in a leadership position supervising people is required. Experience leading/participating in process improvement/project initiatives including business requirements and script writing is required. Proficient MS Excel, Project, Access and Word is required. Strong analytical and problem-solving skills with the ability to interpret data and its impact on business operations is required. Strong verbal and written communication skills is required. Ability to track and execute multiple tasks simultaneously with strong attention to detail is required. Experience with Consumer Bank, Mortgage Servicing, Auto, Credit Card, or Business Banking operations is preferred. Experience with ALM (Application Life Cycle Manager), Customer Assist, OUI (Operational User Interface), NAWA (New Account Web Applications), MSP, Recovery One or Taxport applications preferred. Experience resolving defects with IT partners including SQL/Code understanding and JIRA preferred. Experience with AI tools such as Alteryx, UiPath or Tableau preferred. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.