As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, i OPEX Technologies helps you achieve that golden ratio where technology and business are in synergy.

We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use.

Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable.

Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. i OPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems.

i OPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. i OPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model.

We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

The Role

Embrace freedom today. Join our awesome #iopexhappyatwork team!

We are looking for an awesome IT Desktop Support for our #iopexhappyatwork team.

As an IT Desktop Support Specialist, you are responsible for the smooth execution of assigned tasks and day to day operations. You will ensure that your work is finished properly and on time. You will assist with hardware and software issues. Also, providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic and advanced IT issues.

Roles and Responsibilities:

• Responsible to provide technical assistance and support to the day-to-day incoming queries and issues related to software and hardware, network, and telephony troubleshooting
• Provides 1st level of response and resolution to Incident tickets raised via the Service Desk
• Ensures SLA compliance on all incidents
• Administrative duties such as creating documentation, asset management, and project assistance. Maintain daily performance of computer systems
• Resolve technical problems with Local Area Networks (LAN), and other systems
• Run diagnostic programs to resolve problems
• Preventive Maintenance

Ideal Profile

Experience and Skills:

• Preferably with 3 years leading a team of Customer Success or Account Management professionals
• Strategic thinker who can strategize, implement, improve, analyze, and manage both new and existing ideas and tactics
• Great at coaching, inspiring and holding your team accountable for big goals
• Detail-oriented, data driven, creative, high-energy leader with the ability to inspire others
• Ability to take ownership of anything that comes your way
• Prior experience working with Saa S and business platforms like Sales
• Excellent Excel and data management skills
• Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City

Other info:

• Want to be an i OPEXian? Start your #iopexhappyatwork journey today and make sure to visit: linktr.ee/iopexph
• Application Process: 1 Day hiring (Onsite Process depending upon the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

What's on Offer?

• Competitive Incentives
• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
• HMO
• Most importantly, you’ll be part of a growing company with dynamic and engaging team.
• Want to be an i OPEXian? Start your #iopexhappyatwork journey today and make sure to visit: linktr.ee /iopexph