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Fraud And Claims Specialist, Philippines

Last update 2024-05-21
Expires 2024-05-20
ID #2030992505
Fraud And Claims Specialist, Philippines
Philippines, Metro Manila, Philippines,
Modified February 15, 2024


In this role, you will: • Support and capture all pertinent information from customers about their claims • Conduct research and provide updates on status of new and existing claims • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment • Receive direction from team lead and escalate questions and issues to more experienced roles • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.

Required Qualifications: • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: • 1+ year of experience in banking and financial services or equivalent is preferred but not required.

Job Expectations: • Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays • Must be open to split day-offs/ rest days • Must be amenable to work in Mc Kinley, Taguig • Must be willing to support voice function

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Fraud and claims specialist

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