BENEFITS : HMO on Day 1
Government-mandated benefits
Competitive salary package
Sick Leave
Vacation Leave
Performance incentives
2 days off per week
Other incentives
Equipment will be shouldered by the company JOB DETAILS : Company Profile: This company is supporting customer care, finance and accounting, sales/marketing, back office, healthcare and providing strategic advantage to their clients.

Position: Spanish Customer Service Team Leader
Industry: BPO Company
Location: Pasay City
Salary: PHP 90, 000 gross
Schedule: Nightshift
Work set-up: Hybrid (Office visits are standard 3-4 times per month)

Requirements:
Preferably Degree holder
Experience in Spanish language is a plus
1-3 years supervisor or Teamlead experience
3 years and above in a healthcare environment
Experience with Epic EHR software is ideal but not required

Responsibilities:
Answering inbound calls regarding the related to patient accounting Questions
Perform daily and monthly auditing of work processes
Assist in hiring, selection and training of new team members, update ledgers, data, and reports
Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter
Answering queries in a timely manner
Train new team members by providing excellent service to the client

Recruitment Process:
Resume Screening
Initial Interview
Language assessment (Both written and verbal)
Operations Manager’s Interview
Client Interview
Job Offer